Phone app setup
How to view your Uniview cameras on your phone
Uniview recorders reach your phone through the EZView app and Uniview's cloud service. Turn the cloud service on, scan the recorder's QR code, and log in.
VuePoint
For Uniview (UNV) NVRs and IP cameras, the phone app is EZView, listed on the App Store as EZView UNV and published by Uniview Technologies. It handles live view, playback, alarms and cloud-registered devices. Uniview also publishes UniEase (formerly UNV-Link) for some newer small-business product lines, and ArchLive for its Uniarch brand. If your recorder's quick guide names one of those, use it instead.
What you need before you start
- The recorder online, with a working gateway and DNS in its network settings.
- The recorder's admin password, set at first boot.
- Uniview's cloud service enabled on the recorder. Older firmware calls it EZCloud; newer firmware generally calls it Cloud. It's in the network menu on most models.
- The registration QR code. It's shown on the cloud settings page once the service is enabled, and on many models also on the device label.
- An EZView account, created in the app. Cloud features need one.
Add your Uniview recorder by QR code
- 1
Enable the cloud service
On the recorder's local menu, open the network settings and find EZCloud or Cloud. Turn it on. Within a minute or two the status should read Online and a QR code should appear.
- 2
Sign in to EZView
Install EZView, create an account, and sign in.
- 3
Scan the QR code
Tap + and choose to scan. Scan the QR on the recorder's cloud page or label. The app also lets you type the register code if you can't scan.
- 4
Enter the device credentials
Enter the recorder's admin username and password, then name the device.
- 5
Confirm remote access
Switch your phone to cellular and open live view, then play back recorded footage to confirm the recorder's drive is reachable.
The alternative: IP address or DDNS
EZView can add a recorder by IP address or domain name. That only works off-site if your router forwards the recorder's ports, which puts it directly on the internet. If you do it, follow how to set up port forwarding for a camera recorder and keep firmware current. The cloud route is the safer default.
Troubleshooting
- Device offline. If the cloud status isn't Online, the recorder can't reach Uniview's servers. Check the cable, the gateway, and the DNS server. A recorder on an isolated camera network with no internet route will never show Online.
- Locked out after wrong passwords. Uniview recorders lock logins for a period after repeated failed attempts. Wait it out or reboot. Forgotten admin passwords need Uniview's reset procedure through your dealer or Uniview support.
- Cloud service disabled. The recorder drops out of the app. Re-enable it on the recorder.
- Device bound elsewhere. A cloud device belongs to one account. The installer or previous owner must remove it or share it to you.
- Firmware too old. Update the recorder from Uniview's download center before chasing app problems.
VuePoint Secure can add live monitoring to the same Uniview cameras through an on-site edge device that doesn't need port forwarding.
Common questions
- Is EZView free?
- Yes. The app and cloud-based remote viewing cost nothing beyond the recorder and an internet connection.
- My installer registered the recorder. Can I see it too?
- Yes. Ask them to share the device to your EZView account, or to transfer it to you.
- Can I use a computer instead of a phone?
- Yes. Uniview's EZCloud web portal and its desktop client EZStation can view the same devices.
Stuck getting your Uniview system online?
Tell us the recorder model and what the app is showing. We'll tell you what we'd check next.