Phone app setup
How to view your LTS cameras on your phone
LTS recorders connect to your phone through the LTS Connect app and LTS's cloud service. Enable it on the recorder, scan the serial QR, and add a verification code.
VuePoint
LTS (LT Security) systems use the LTS Connect app, published by LT Security, Inc. on the App Store and Google Play. It handles LTS DVRs, NVRs, IP cameras, video doorbells and access control. LTS sells through dealers and installers, so your installer may already have set this up; check before you start from scratch.
What you need before you start
- The recorder online, connected to a router with internet access and a correct gateway and DNS.
- The recorder's admin password. Not your LTS Connect account password.
- The cloud service enabled on the recorder and its verification code. LTS firmware puts this under Platform Access on most models; some firmware labels it LTS Connect or PT Cloud.
- The serial number or QR code, on the recorder label and usually on the Platform Access screen.
- An LTS Connect account, created in the app.
Add your LTS recorder by QR code or serial number
- 1
Enable the cloud service
On the recorder, open the network settings and find Platform Access. Tick Enable, agree to the terms, and set a verification code. Write the code down; you'll need it in step 4.
- 2
Confirm it's online
The status should read Online. If it doesn't, sort out the recorder's internet connection before going further.
- 3
Scan the device
In LTS Connect, sign in, tap +, and scan the QR code from the label or the Platform Access screen. If scanning fails, add it manually using the serial number.
- 4
Enter the verification code
The app asks for the verification code you set, then lets you name the device.
- 5
Test it away from the building
Turn off your phone's Wi-Fi and check live view on cellular. That proves remote access actually works, not just local access.
The alternative: IP address or DDNS
LTS Connect can also add a recorder by IP or DDNS address. Remote access that way needs port forwarding on your router, which exposes the recorder to the internet and makes firmware updates and strong passwords mandatory. Our port forwarding guide covers it, but for most properties the cloud route is the better choice.
Troubleshooting
- Device offline. Platform Access not showing Online usually means a bad DNS setting, an unplugged cable, or a firewall blocking outbound traffic. Try setting the recorder's DNS to your router's address or a public resolver.
- Locked out after wrong passwords. The recorder locks the account after repeated failed attempts. Wait for the lock to clear or reboot the recorder. Forgotten passwords need LTS support or your dealer.
- Cloud service turned off. If Enable gets unticked, the device disappears from the app. Turn it back on.
- Firmware too old. Older firmware may not register with the current cloud service. Ask your LTS dealer for the correct firmware for your model before updating.
- Already bound to another account. The installer's or previous owner's account must release the device first.
VuePoint Secure can add live monitoring to the same LTS cameras through an on-site edge device that works without port forwarding.
Common questions
- My installer set this up. Can I get access too?
- Yes. Ask them to share the device to your LTS Connect account, or to transfer ownership to you. You don't need the admin password for viewing.
- Is LTS Connect free?
- Yes, the app and remote viewing are free. You only need your recorder and an internet connection.
- Why does the app want a verification code?
- It encrypts the video stream between the recorder and the app. It is set on the recorder when the cloud service is enabled.
Stuck getting your LTS system online?
Tell us the recorder model and what the app is showing. We'll tell you what we'd check next.