Phone app setup
How to view your Hanwha Vision (Wisenet) cameras on your phone
Hanwha Vision recorders and cameras connect to your phone through the Wisenet mobile app, by QR code where the recorder supports P2P, or by DDNS.
VuePoint
Hanwha Vision (formerly Samsung Techwin) sells under the Wisenet name. For recorders and cameras managed on their own, the phone app is Wisenet mobile, published by Hanwha Vision. Its store listing names support for Wisenet P, X, Q and L series cameras, PRN/XRN/QRN/LRN NVRs, HRD DVRs and HRX recorders. If your site runs a video management system, use that system's app instead: Wisenet WAVE for WAVE sites, Hanwha Vision BLAZE for BLAZE.
What you need before you start
- The recorder online, with internet access through your router.
- The recorder's admin password, created at first setup.
- P2P enabled on the recorder, if your model supports it. On supported recorders the setting and its QR code are in the network settings; menu names differ by model and firmware.
- Wisenet mobile installed on your phone. The listing notes it shows up to 16 channels at a time.
Add your Hanwha recorder by QR code
- 1
Enable P2P on the recorder
On the recorder's local menu or web interface, open the network settings and turn on P2P. A QR code for the device is shown on that page on supported models.
- 2
Open Wisenet mobile and add a device
Tap the option to add a device and choose the QR code method.
- 3
Scan the QR code
Scan the code on the recorder's P2P screen. Some models also carry a QR code on the label.
- 4
Enter the login
Enter the recorder's admin username and password, then save the device with a recognizable name.
- 5
Test remote access
Switch to cellular, confirm live view, and try a timeline search and playback.
The alternative: Wisenet DDNS
Wisenet mobile also connects through DDNS. That gives the recorder a hostname, but reaching it from outside the building still requires port forwarding on your router, which exposes the recorder to the internet. If you take this route, read how to set up port forwarding for a camera recorder and only forward what the app actually needs.
Troubleshooting
- Device offline. Check the recorder's network status and internet connection. A recorder on a separate camera network with no gateway to the internet won't connect by P2P.
- Locked out after wrong passwords. Hanwha devices block logins temporarily after repeated failures. Wait, then retry with the correct password. A forgotten admin password requires a factory reset at the device.
- P2P disabled or missing. Re-enable it, or update firmware if your model should support P2P but doesn't show the option.
- Firmware too old. Hanwha publishes firmware per model; update the recorder before troubleshooting the app.
VuePoint Secure can add live monitoring to the same Wisenet cameras through an on-site edge device, with no port forwarding.
Common questions
- Is Hanwha Vision the same as Samsung Wisenet?
- Yes. Samsung Techwin became Hanwha Techwin and is now Hanwha Vision. Wisenet is the product brand throughout.
- Which app if my site uses Wisenet WAVE?
- Use the Wisenet WAVE mobile app and connect to the WAVE system, not Wisenet mobile.
- Can Wisenet mobile control PTZ cameras?
- Yes. The app supports pan/tilt/zoom control and digital zoom, per Hanwha's listing.
Stuck getting your Hanwha system online?
Tell us the recorder model and what the app is showing. We'll tell you what we'd check next.