Phone app setup
How to view your ANNKE cameras on your phone
Most ANNKE recorders and PoE cameras connect to your phone through the Annke Vision app and its cloud P2P service. Enable it on the recorder, scan, verify.
VuePoint
ANNKE publishes several apps, so check before you download. For ANNKE DVRs, NVRs and IP cameras that support Cloud P2P, the app is Annke Vision, published by Shenzhen Kean Digital Co. on the App Store and Google Play. Annke Sight serves some other ANNKE product lines, and ANNKE's Wi-Fi and smart-home cameras have their own apps. The quick-start guide or ANNKE's download center names the right one for your model.
What you need before you start
- The recorder connected to your router with internet access and correct gateway and DNS settings.
- The recorder's admin password, set when the device was activated.
- Cloud P2P enabled on the recorder, with a verification code. On most ANNKE recorders that support Annke Vision, this is under the network settings, usually as Platform Access.
- The serial number or QR code, on the recorder label and usually shown on the Platform Access screen.
- An Annke Vision account, created in the app.
Add your ANNKE recorder by QR code or serial number
- 1
Enable cloud P2P
On the recorder, go to the network settings, open Platform Access (or the cloud/P2P option your firmware shows), tick Enable, accept the terms, and set a verification code.
- 2
Wait for Online
The status should change to Online. If it doesn't, fix the recorder's internet connection first.
- 3
Scan the QR code
In Annke Vision, sign in, tap +, and scan the QR code from the label or the Platform Access screen. If the scan fails, add it manually with the serial number.
- 4
Enter the verification code
Enter the code you set in step 1 when the app asks, then name the device.
- 5
Test away from Wi-Fi
On cellular data, check live view and playback to confirm remote access works.
The alternative: IP address or DDNS
Annke Vision can also connect by IP address or domain name. Off-site that needs port forwarding on your router, which exposes the recorder to the internet. If you go that way, follow how to set up port forwarding for a camera recorder and don't forward the web interface port unless you must.
Troubleshooting
- Device offline. Check Platform Access shows Online. If not, check the cable and the recorder's gateway and DNS; a wrong DNS entry is a frequent cause.
- Locked out after wrong passwords. ANNKE recorders lock logins after repeated failures. Wait for the lock to clear or reboot. ANNKE's help center has reset instructions for forgotten system passwords.
- Cloud P2P disabled. If Enable is unticked, the device can't be reached remotely. Turn it back on.
- Firmware too old. Older firmware may not register with the current cloud service. Download firmware for your exact model from ANNKE's download center.
- Device already bound. A device can only belong to one account; the previous owner must remove or share it.
VuePoint Secure can add live monitoring to the same ANNKE cameras through an on-site edge device, without port forwarding.
Common questions
- Annke Vision or Annke Sight?
- Annke Vision for ANNKE DVRs, NVRs and IP cameras that support Cloud P2P. Annke Sight for other lines. Your model's quick-start guide settles it.
- Is there a fee for remote viewing?
- No. Live view and playback from your recorder through Annke Vision are free.
- What is the verification code for?
- It encrypts the video stream between the recorder and the app. You set it on the recorder when enabling cloud P2P.
Stuck getting your ANNKE system online?
Tell us the recorder model and what the app is showing. We'll tell you what we'd check next.