VuePoint Secure

Legal

Privacy Policy

Effective date:

VuePoint, LLC dba VuePoint Secure ("VuePoint," "we," "us") provides 24/7 live remote video monitoring, AI video analytics, and solar camera systems to businesses in California, Arizona, Nevada and Oregon. This policy explains what personal information we collect through vuepointsecure.com (the "Site"), how we use it, and the choices you have. It also explains, in summary, how we handle video and audio captured at the customer sites we monitor.

This policy does not replace the written agreement between VuePoint and a customer. Where a customer agreement addresses how service data is handled, that agreement controls for that customer's data.

1. Information you give us

When you request a quote or contact us through the Site, we collect what you type into the form:

  • Contact form: name, email address, company, role, the address of the site you want covered, and your message.
  • Home page quote form: the areas you want covered and an approximate camera count (selected by tapping), then your name, work email, property address and, if you choose, a phone number.
  • Email and phone: anything you send us by email or tell us on a call to 888-203-2260.

Name, email and site address are required to submit a form. Company, role and phone are optional.

2. Information collected automatically

When you visit the Site, we and our service providers collect some information automatically:

  • Our own visit log. For each page you view, your browser sends a small record to our server. We store the date and time, the page address and any query string, the referring page, the page title, your IP address, your browser's user-agent string, your preferred language, your screen width, a random visitor ID and session ID, and any campaign tags in the link you followed (such as utm_source or gclid). We use this to understand which pages are useful and which organizations visit. When you submit a quote form, we also add a record noting the company name and the domain of your email address (not the full address).
  • Browser storage. The Site stores three items in your browser's local storage, not in cookies: a random visitor ID (vps_vid), a session ID that resets after 30 minutes of inactivity (vps_sid), and a first-visit record (vps_attribution_v1) holding the campaign tags, referring page and landing page from your first visit and when it happened. You can delete these at any time by clearing your browser's site data.
  • Attribution sent with forms. When you submit a form, we attach the page you submitted from, its title, the referring page, your first landing page and any campaign tags, so we know which page or ad led to your request.
  • Google Analytics 4. When enabled, Google Analytics sets cookies and collects information about your visit, such as pages viewed, approximate location, device and browser, and events such as clicking a phone number, downloading a file, following a link to another site, or starting or submitting a form. We configure it with IP anonymization. Google's use of this data is described at How Google uses information from sites that use its services. You can opt out with the Google Analytics opt-out browser add-on.
  • Advertising measurement. If you arrive from one of our ads, we may record the ad click identifier (for example, gclid) and use Google Ads conversion measurement to learn whether the ad led to a quote request or call.
  • Server logs. Like most websites, our web server keeps standard technical logs (IP address, time, requested page, user-agent) for security and troubleshooting.

3. How we use information

  • To respond to your request, prepare a proposal or quote, and follow up about it.
  • To provide, support and bill for our services if you become a customer.
  • To understand how the Site is used and which pages, searches and ads lead to requests, and to improve the Site.
  • To keep the Site and our systems secure and to detect abuse.
  • To comply with law, enforce our agreements, and protect our rights and the rights of others.

We do not use the information collected through the Site to make decisions that produce legal or similarly significant effects about you.

4. How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under California law. We disclose personal information only as follows:

  • Service providers that help us run the Site and our business, such as website hosting, email delivery and Google Analytics, under terms that limit their use of the data.
  • Legal and safety reasons, when we believe disclosure is required by law, subpoena or court order, or is needed to protect people or property.
  • Business transfers, if VuePoint is involved in a merger, acquisition, financing or sale of assets, subject to this policy.
  • With your direction or consent.

5. Video and audio from monitored sites

Our customers are businesses and property owners. They engage us to watch their sites using their own cameras or cameras we supply, including our solar tripod camera systems with 5G connectivity and an on-site edge device. These cameras capture video, and where equipped, audio, of people who enter the monitored area. Our AI video analytics review the video to detect events, and our operators may view live and recorded video, speak through on-site speakers (talk-down), or trigger a siren.

We handle this video and audio ("service data") on behalf of our customer, under our agreement with that customer. The customer decides where cameras are placed and is responsible for any notices or signage the law requires at the site.

  • Use. We use service data to provide, support and improve the monitoring service for the customer, as permitted by our customer agreements.
  • Retention. Recorded video is typically kept for 14 days unless the customer contract specifies otherwise. Clips may be kept longer when the customer asks us to preserve them, for example for an incident report, insurance claim or police investigation, or when the law requires us to keep them.
  • Disclosure. We provide footage to the customer and, at the customer's direction or when legally required, to law enforcement, insurers or others involved in an incident.
  • Marketing. We do not use footage from a customer's site in our marketing unless the customer has authorized it and the people shown are not identifiable or have consented, as applicable law requires.

If you were recorded at a site we monitor and want to ask about that footage, please contact the property owner or manager, who controls it. You can also contact us at undefined and we will pass your request to the customer and help them respond.

6. How long we keep website information

We keep quote and contact requests for as long as we have a business relationship or potential relationship with you, and afterwards for as long as needed for our records and legal obligations. We keep visit-log records only as long as they are useful for understanding Site traffic, then delete them or remove the information that identifies a visitor. Information held by Google Analytics is kept according to the retention setting on our Google Analytics account.

7. Your California privacy rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA), gives you these rights, subject to exceptions in the law:

  • Right to know. You can ask what personal information we have collected about you, the categories of sources, why we collected it, and the categories of third parties we disclose it to, and request a copy of the specific pieces of information.
  • Right to delete. You can ask us to delete personal information we collected from you.
  • Right to correct. You can ask us to correct inaccurate personal information.
  • Right to opt out of sale or sharing. We do not sell or share personal information, so there is nothing to opt out of. If your browser sends a Global Privacy Control signal, we treat it as an opt-out request for that browser.
  • Right to limit use of sensitive personal information. We do not use sensitive personal information to infer characteristics about you.
  • Right to non-discrimination. We will not treat you differently for exercising these rights.

Categories of information collected in the past 12 months: identifiers (name, email address, phone number, IP address, visitor ID); professional information (company and role); internet activity (pages viewed, referring pages, campaign tags, interactions with the Site); approximate location derived from IP address; and, in the course of providing our services to customers, audio and visual information. Sources, purposes and disclosures for each category are described above. We have not sold or shared personal information in the past 12 months.

How to submit a request. Email undefined or call 888-203-2260. Tell us which right you are exercising and how to reach you. We will confirm receipt within 10 business days and respond within 45 days, or tell you if we need more time as the law allows. To protect you, we will verify your request by matching information you give us with information we hold. You may use an authorized agent; we may ask the agent for proof of authorization and ask you to verify your identity directly.

For video or audio captured at a customer's site, we generally act as a service provider to that customer. We will forward such requests to the customer and assist them in responding.

8. Nevada residents

Nevada law (NRS Chapter 603A) lets Nevada consumers ask a website operator not to sell covered information it has collected about them. We do not sell covered information as defined in that law. You may still submit an opt-out request by emailing undefined, and we will record it.

9. Residents of other states

Residents of other states, including Oregon, may have similar rights under their state's privacy law. You can send any privacy request to undefined and we will respond as required by the law that applies to you.

10. Children

The Site is for businesses and is not directed to children under 16. We do not knowingly collect personal information from children under 16 through the Site. If you believe a child has sent us personal information, contact us and we will delete it.

11. Security

We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted (HTTPS) connections to the Site and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

13. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the effective date above. If we make a material change, we will give additional notice on the Site.

14. Contact us

Questions or requests about this policy or your personal information:

  • VuePoint, LLC dba VuePoint Secure
  • Mail: 2780 S. Jones Blvd. Ste. 221, Las Vegas, NV 89146
  • Email: undefined
  • Phone: 888-203-2260
Call 888-203-2260Free site review