Paradise Tower Residences

Challenge

A 420-unit residential condo tower on Las Vegas Boulevard faced a 24-hour foot-traffic environment with constant after-hours loitering in the parking garage, repeated catalytic-converter cuts, and tourists bypassing residential floors. The on-site concierge couldn't watch every floor; sub-contracted overnight guards had been unreliable.

Solution

VuePointSecure deployed across the residential garage levels, lobby, elevator vestibules, and stairwells, with AI tuned to ignore the Strip's ambient light pulses. A live operator intervenes on verified intrusions over the building speakers — 'You are not on a guest floor, please return to the lobby' — and coordinates with LVMPD for events that require physical response.

Results

• ↗ Catalytic-converter incidents down from 4/month to zero in three months
• ↗ Unauthorized residential-floor entries reduced by 91% over six months
• ↗ Guard contract eliminated — replaced by remote monitoring at ~45% of the cost
• ↗ Resident satisfaction (annual survey) up 14 points year-over-year

“We had a revolving door of guard companies. The first month with VuePointSecure, an operator addressed someone trying to enter the 12th-floor mechanical room and they immediately left. We've never had to call back about a guard not showing up. We just don't need them.”

Services used