University Drive Lofts

Challenge

A 280-unit student housing community along Tempe's University Drive saw constant late-night incidents — non-resident parties in the courtyard, e-scooter theft from bike rooms, and unauthorized pool access. The community's existing alarm provider flagged everything and resolved nothing; the resident-life team was burning out on 2 a.m. callbacks.

Solution

VuePointSecure deployed across the courtyard, two pool decks, bike rooms, package room, and gated entries. AI tuned for student-density patterns ignores normal late-night foot traffic and triggers on non-resident entries, pool-after-hours, and bike-room loitering. Live operators handle the talk-down ('This is University Drive Lofts security — non-residents please leave the courtyard') and dispatch Tempe PD only on actual escalations.

Results

• ↗ After-hours pool incidents dropped from 4/week to <1/month
• ↗ E-scooter theft from bike rooms reduced 85% in the first semester
• ↗ Resident-life team after-hours callouts down 73%
• ↗ Improved community reviews mentioned 'feels safer at night' in over 60% of comments

“We don't have a sworn officer on staff and we don't want one — but we also can't have non-residents partying in our pool at 1 a.m. Having a real person address it over the speaker, every time, has been the actual fix. Our team finally gets to sleep.”

Services used