Case Study
350 Mission Commercial Condos
Commercial Property Security · San Francisco, CA
350 Mission St, San Francisco, CA 94105
Challenge
A 24-story commercial condo tower in SoMa with 32 owner-tenants struggled with after-hours trespassing in the lobby, recurring break-in attempts on ground-floor retail, and encampment build-back attempts in the loading dock. The HOA's existing guard contract was running $18k/month and the guards were physically present but not consistently catching incidents.
Solution
VuePointSecure integrated with the building's existing IP camera network across the lobby, retail frontage, loading dock, and elevator vestibules. AI loitering analytics tuned for SoMa's high foot traffic surfaces only stays-too-long events; a U.S. operator engages over the building speakers and dispatches SFPD with verified video on incidents that need physical response.
Results
- ↗ After-hours lobby trespassing down 84% in the first quarter
- ↗ Loading-dock encampment build-backs reduced to <1 per quarter
- ↗ Annual security spend reduced ~52% by replacing the on-site guard contract
- ↗ HOA board reauthorized the contract unanimously at first renewal
“Our HOA was spending more on guards than on building maintenance. Three of our owner-tenants kept calling in the same incidents. VuePointSecure handled the incidents and let us redirect that budget to actual building improvements. The owners noticed within the first quarter.”
Services used
Remote Video Monitoring
Trained U.S. operators watch your cameras live, talk down intruders over on-site speakers, and dispatch police in real time. Coverage runs 24/7/365 for a fraction of the cost of on-site guards.
AI Video Analytics
VuePointSecure's analytics layer combines best-in-class person, vehicle, and behavior models with per-camera tuning. Real threats reach operators in seconds; nuisance alerts get suppressed automatically.
Live Operator Intervention
Our trained U.S. operators verify each alert, speak directly to intruders through on-site speakers, and coordinate verified police dispatch. It's the human-in-the-loop layer that makes cameras actually deter.
Night Monitoring
Most crime happens between dusk and dawn. Night monitoring gives you full live intervention during after-hours windows for less than the cost of a single shift of on-site guards.
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