1900 Broadway Commercial Condos

Challenge

An 18-story mixed-use commercial condo on Broadway in Uptown Oakland was hit with a sustained run of catalytic-converter theft in the resident garage, after-hours lobby loitering, and graffiti recurring on the ground-floor retail frontage. The HOA had cycled through three guard companies with no measurable improvement.

Solution

VuePointSecure integrated with the building's existing Hanwha cameras across garage levels P1–P3, the lobby, the retail frontage, and the rooftop deck. AI tuned for car-deck thermal noise and adjacent-street headlight spill filters out the noise; live operators challenge over speakers in real time and dispatch OPD with verified video for events that need physical response.

Results

• ↗ Catalytic-converter theft incidents dropped from 5/month to zero in 90 days
• ↗ Lobby loitering incidents down 88% over six months
• ↗ Graffiti recurrence on retail frontage reduced from weekly to <1/month
• ↗ Annual security spend reduced ~48% by replacing the rolling guard contracts

“We had three guard companies in eighteen months and never broke the cycle. VuePointSecure broke it in the first sixty days. The first time an operator addressed a tagger over the speaker before the tag was finished, our board chair called me at 11 p.m. to thank me.”

Services used