Case Study
Hope Street Tower
Apartment & Multi-Family Security · Downtown Los Angeles, CA
800 S Hope St, Los Angeles, CA 90017
Challenge
A 348-unit luxury high-rise on South Hope Street faced repeated package theft in the lobby and mailroom, plus after-hours loitering in the parking garage that was driving lease non-renewals. The existing camera system recorded everything but no one watched it live — and the on-site concierge couldn't cover all entry points overnight.
Solution
VuePointSecure integrated with the building's existing IP cameras across the lobby, mailroom, garage, and rooftop deck. AI loitering analytics flag stays longer than thirty seconds in the mailroom and unfamiliar faces in the residential garage; alerts route to a live operator within seconds, who challenges over the building's existing speakers and dispatches LAPD with verified video for genuine break-in attempts.
Results
- ↗ Package theft incidents dropped from 11/month to <1/month within 60 days
- ↗ Garage loitering incidents down 87% after two months of consistent talk-down
- ↗ Lease renewal rate up 9 points in the first quarter after deployment
- ↗ No new cameras required — used the existing Hikvision system
“We were paying for cameras that documented our problems instead of preventing them. The first week VuePointSecure was live, an operator told someone to step away from our mailroom over the speaker and the residents started forwarding the clip to each other. That changed the building.”
Services used
Remote Video Monitoring
Trained U.S. operators watch your cameras live, talk down intruders over on-site speakers, and dispatch police in real time. Coverage runs 24/7/365 for a fraction of the cost of on-site guards.
AI Video Analytics
VuePointSecure's analytics layer combines best-in-class person, vehicle, and behavior models with per-camera tuning. Real threats reach operators in seconds; nuisance alerts get suppressed automatically.
Live Operator Intervention
Our trained U.S. operators verify each alert, speak directly to intruders through on-site speakers, and coordinate verified police dispatch. It's the human-in-the-loop layer that makes cameras actually deter.
Night Monitoring
Most crime happens between dusk and dawn. Night monitoring gives you full live intervention during after-hours windows for less than the cost of a single shift of on-site guards.
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