Challenge
A 180-unit Oakland apartment community was averaging 6–10 package theft incidents per week. Resident complaints were driving negative reviews and contributing to elevated turnover. The existing camera system recorded everything but no one watched it, so most events were only reviewed days later — useless for prevention or prosecution.
Solution
VuePointSecure connected to the existing Hikvision cameras (no new hardware required), tuned AI loitering detection in the mailroom and porch areas, and assigned U.S.-based operators with custom rules: talk-down on loitering near package storage, with auto-whitelisting of recognized delivery vehicles.
Results
- ↗ Package theft incidents reduced from ~7/week to <1/month
- ↗ Resident NPS for safety up 27 points within 90 days
- ↗ No new hardware required — used existing cameras
- ↗ Documented monitoring contributed to insurance premium negotiation
“The first time an operator told a guy to walk away from our mailroom over the speaker, the team forwarded the clip to everyone. We knew immediately this was different.”
Services used
Remote Video Monitoring
Trained U.S. operators watch your cameras live, talk down intruders over on-site speakers, and dispatch police in real time. Coverage runs 24/7/365 for a fraction of the cost of on-site guards.
AI Video Analytics
VuePointSecure's analytics layer combines best-in-class person, vehicle, and behavior models with per-camera tuning. Real threats reach operators in seconds; nuisance alerts get suppressed automatically.
Live Operator Intervention
Our trained U.S. operators verify each alert, speak directly to intruders through on-site speakers, and coordinate verified police dispatch. It's the human-in-the-loop layer that makes cameras actually deter.
Night Monitoring
Most crime happens between dusk and dawn. Night monitoring gives you full live intervention during after-hours windows for less than the cost of a single shift of on-site guards.
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